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Abstract
A healthy organizational climate is vital for any organization. Good communications, a strong culture, efficient conflict resolution, and state-of-the-art technology all add to that climate. As I have observed my company and how well it succeeds, there is no doubt that it is all supported by its climate. This all results in a good company and a great place to work.
My Observations Regarding The
Organizational Climate of My Company
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The corporate climate of any organization is vital for its survival. It sets the tone for the workplace that can either promote or hinder productivity and creativity. It is based on the corporate culture which is defined by John Schermerhorn, James Hunt, and Richard Osborn (00) as "the system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members" (p. 4). In the last six years in my company, I have observed how management establishes and maintains the current climate and how it relates to their success. By looking at key areas, communication, culture, conflict, and technology, it is obvious to me why my company is as successful as it is.
Communication
Internal communication is well executed at my company. We have many different ways that information is passed down to its employees. My organization has a weekly newsletter that is emailed throughout the company that provides information about what is currently happening in the organization. There is also a quarterly bulletin that is mailed to all associates. It gives information on specific past events and the success if highlighted departments. Our CEO also distributes periodic memos relating to specific company issues, on how they affect the company, and provides a resolution , if necessary. Information sharing also filters down to individual departments, where management keeps workers informed on departmental issues and invites feedback. This influences the corporate climate to be open and without secrets. Employees generally feel more comfortable and satisfied in the workplace.
Culture
In regards to my organization's culture, its values statement (date unknown) defines it as, "integrity, professionalism, a genuine sense of pride in our work ethic, mutual respect and a commitment to our social mission are the qualities that make us special." Each department strives to do their individual best and management helps by empowering individuals to learn and grow. There is a generous tuition reimbursement program currently being offered to help employees reach their full potential. This aids the corporate climate by making workers feel valued. This results in higher company loyalty and greater productivity.
Conflict
I have observed that conflict is readily dealt with in my organization. Since our culture stresses teamwork, employees are more ready to deal with conflict as it arises. Management is well trained to help out when needed, and our human resources department has many effective, fair policies on how to deal with conflict. The corporate climate is tempered with understanding that issues will be resolved fairly. This increases the comfort level within the workplace and opens up creativity, without the fear of prolonged discord.
Technology
In the six years that I have been in my organization, I have found its use of technology to constantly increase. The company currently has the most advanced computer systems as well as the most sophisticated programs for tracking customer calls. They utilize email, paperless faxing, automated scheduling, voicemail Internet, and many other mediums. This shows that my organization has the tools necessary to perform business in a competitive marketplace. It adds to the corporate climate because it shows the company's strength. Workers feel that the organization is utilizing everything it can to be successful. It feels good to be on a winning team.
Conclusion
It is my observation that a large part of my company's success lies in the way it constantly gears the corporate climate toward motivating and valuing the workforce. This relates in high productivity and good work satisfaction, which benefits both the worker and the business. For an organization to compete successfully today, employees need to be placed first. Human resources are any company's most valued resources.
References
Schermerhorn, J. R., Hunt, J. G., & Osborn, R. N. (00). Organizational Behavior, John Wiley & Sons, Inc.
Values statement (date unknown) at Independence Blue Cross.
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